Zoho Desk User Portal Guide
Zoho Desk User Portal
Guide
Accessing the
User Portal
1. Go to the Portal URL
2. Login/Register
o Click on Sign-in (top-right corner)
o Use your email address
registered with the
organization
o If you're a new user, click
Sign
Up / Register and create your account
How to
Raise a Ticket
1. Fill in the ticket form:
o Department: Choose
the correct department like IT Support or
Customer Service
o Subject: Enter a short title (e.g.,wms realted issues)
o Description: Provide detailed information about your issue or
request
o Attachments: Upload any screenshots, error logs, or relevant files
2. Click on Submit / Create
Ticket
How to Check
Ticket Status
1. Go to the “My
Area” section on the portal dashboard
2. You will see a list of your submitted tickets, including:
o Ticket ID
o Subject
o Status (Open, In Progress,
Resolved, Closed)
o Created Date
o Last Updated
3. Click on any ticket to:
o View full details
o See responses from the support team
o Add new comments or reply
Ticket Status
Definitions
|
Status |
Meaning |
|
Open |
Your ticket has been received and is pending support |
|
In Progress |
The support team is working on your issue |
|
Awaiting Response |
Support is waiting for more info from you |
|
Resolved |
Issue is fixed, pending your confirmation |
|
Closed |
Ticket is closed either after resolution or no further action |
Reopen a Ticket
· If your issue isn't resolved
and the ticket is Closed:
o Open the ticket
o Add a comment or click Reopen Ticket
(if visible)
o The support team will be notified
Managing Your Profile
1. Click your
Profile
Icon (top-right corner)
2. Update
your name, phone number, or change password if needed
Need Help?
If you're facing issues
with the portal
itself:
· Email: support@brilliantinfosys.com
· Or raise a ticket
manually by emailing support
(Optional:
Add Screenshots)
To make this
more visual, you can insert
screenshots for each major section:
· Portal homepage
· Submit a ticket form
· My Tickets screen
· Reply section
Thank you